We partner with revenue authorities and finance ministries to modernize tax administration, simplify compliance, and strengthen domestic revenue mobilization — combining rigorous process analysis, behavioral insights, and practical reform design.
For many governments, the gap between potential and actual tax collection is not primarily a policy problem; it is an administrative one. Fragmented processes, manual workflows, poor data quality, and high compliance burdens all suppress voluntary compliance and increase the cost of collection.
We bring deep expertise across the full revenue cycle, from business process re-engineering and diagnostics to VAT system assessments and third-party data integration, working across Sub-Saharan Africa, Asia Pacific, and South Asia.
Map and measure existing tax administration processes, documenting steps, time, actors, and taxpayer contacts to establish a verified baseline for reform.
Design streamlined to-be processes applying risk-based administration and eliminating non-value-adding approvals, producing implementation-ready reform packages.
Apply behavioral research to understand compliance barriers — friction, awareness, trust, and motivation — and design evidence-based interventions.
Assess tax system functionality, interoperability, and data quality, producing prioritized action plans for ICT reform and vendor management.
Delivered major efficiency gains including audit processing reduced from 65 to 18 days and registration from 14 to 3 days. Produced approved To-Be process maps, a costing model, and an action-oriented recommendations matrix.
Consolidated TIN/VAT identifiers, expanded e-filing, and modernized customs payments. Produced validated To-Be process maps and an actionable reform agenda for domestic tax and customs functions.
Mapped As-Is processes across priority functions, quantified compliance burden, and identified opportunities for streamlining and digitalization. Produced an implementation-ready reform report with redesigned process maps and prioritized recommendations.
Our behavioral research in Lesotho reveals that the most powerful barrier to voluntary compliance is not friction or ignorance — it is a rational calculation that compliance does not feel worthwhile.
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After years working alongside revenue authorities in Uganda, Tanzania, Madagascar, and Lesotho, we have distilled five lessons that distinguish reform programs that deliver results from those that stall.
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